FAQ
Shipment
How long does it take for my order to arrive?
Due to the current high demand for our products, please allow a delivery time of 11-21 working days.
The delivery time begins on the day on which the goods left our warehouse and were therefore dispatched.
Current
we are working on shortening the delivery time. Our stock levels
are currently limited, but will increase in the near future
enlarge.
Is there a minimum order value or shipping costs?
There is no minimum order value in our shop and we deliver the goods to you free of charge.
How does an exchange work?
After you have registered your item with us for exchange, you will receive further instructions on how to exchange it via email.
You send the item back to our German warehouse at your own expense
and we will send you the new item at no additional cost.
Return
Where do I have to send the item?
If you have an item or your order
If you want to return the item or your order
within 14 days of receipt of the goods to the address given
the right of withdrawal.
The costs for returning the goods are borne by the buyer.
In what condition must the product be returned?
The product must be returned in perfect condition.
If the item is returned damaged or dirty, we cannot refund your return.
How do I get a return label?
Unfortunately, we cannot issue you a free return label. We
However, if you order within
Germany free of charge to you.
revocation
How can I cancel my order?
Cancellation of the order is only possible as stated on the website
within the first 24 hours. However, if your order
already sent, even if you are still within the first 24
hours, then unfortunately cancellation is not possible
no longer possible. Unfortunately, we can no longer stop the shipment
and therefore your order can no longer be cancelled.
What happens if I refuse to accept my delivery?
If you refuse acceptance, the item will be sent to the address printed on the package.
This
Address is usually from an external service provider, for
Packaging that does not accept returns and thus destroys the packages
become.
Therefore, refusing to accept the package does not trigger an official cancellation.